Platform

Dedicated, Experienced, and Service Oriented

Our staff is a unique makeup of IT professionals who possess core technical expertise and advanced technology training. Our staff is trained in delivering remote technical support services. Our team is trained to quickly understand customer needs and incident priority, triage the issue, and initiate steps to resolution. All of this is done night and day, 365 days a year.

 

 

Defined Processes

Organizations whose tasks are repeatable and time-dependent require well thought out and defined procedures in order to extract the desired output of that process each and every time. INX Managed Services has embraced and use the ITIL (IT Infrastructure Library) framework as the best practice framework for our service delivery processes. ITIL is a series of books providing guidance on IT service definition and a focus of ongoing service improvement. By aligning our processes with ITIL processes, INX Managed Services joins a fast-growing group of prominent organizations adopting this strategy, collaborating on IT service best practices, and improving service delivery for all.

 

Best of Breed Tools

INX Managed Services are based on the utilization of commercially available, best-of-class management applications. Our architecture consists of centralized event/fault management, ticketing, performance management and portal, with some these applications are continuously tuned by our systems operations team to deliver key pieces of data about the health of the network while minimizing noise and false alarms. Through this model, we allow our application partners to invest in application research and development, while we stay focused on minimizing network downtime and accelerating the time to resolution on network issues.