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Support Services

Support Services

INXMS offers multiple services lines, all built with the same ITIL framework, allowing for efficiencies in incident handling and response. INX Managed Services allows our clients to immediately deploy these best practice processes as part of our engagement. When incidents occur, our team responds based on the type of incident and its priority.

 

Our SureVoice offering is specifically built to support Cisco Telephony and Unified Communications deployments. With 8 years of experience providing managed services, no environment is too complex. SureVoice will provide all of the operations support required to help organizations adopt collaboration and enablement tools.

Security devices present difficult challenges for any organization as operational management of security devices requires 24x7x365 diligence. INXMS can provide the resources required to address the unique requirements of security deployments. With the addition of our analysts and tools focused on managing and responding to events generated by Information Security devices, our team of experienced Security analysts provide for full incident remediation and response for our clients.

SureManage allows our clients to apply strong operational controls and ITIL systems to the network environment.

Adding video throughout the enterprise brings unique requirements in end user support. INXMS provides this support by adding meeting, video and concierge services on top of our ITIL management processes.

Application of INX Managed Services ITIL based operational support and controls to data center technologies. We can provide operational support solution for those customers along the continuum, from fully hosted multi- tenant clouds to support of private cloud offerings such as Vblock.

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